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Frequently Asked Questions


How do I contact CharityMalaysia?

You can contact us at admin [at] charitymalaysia.com.


What are the objectives of CharityMalaysia.com?






To help prevent public donations from ending up in the pockets of people who least need help.

To allow needy people and organisations to raise funds easily, safely, conveniently and efficiently.

To set a standard in professional fund-raising.

To break new ground to be ethical and accountable in an area of philanthropy where there are currently no laws governing the way funds can be raised.




To provide an alternative for NGOs and charitable bodies for professional fundraising.

To be fully transparent to both charitable organisations and donors.  We will let you how much of your precious resources have gone to the charities as well as how much we have received.





To assist the authorities to monitor funds received and disbursed by us, in order to prevent abuse.

To assist small charities like orphanages in the big task of fundraising.

To keep and allow donors to search for information on the latest urgent and deserving cases of charity.  They usually appear in the media. However, by the time the donors manage to find the time and resources they are not able to easily trace and channel their funds to these worthy causes.


How do I make donations to Charity Malaysia?

You may make cheques payable to "Charity Resources" and send to,

No. 519, Jalan Riang 12

Taman Gembira

58200 Kuala Lumpur


You may also bank in cash/cheques to EON Bank Account No. 0095-10-003529-6 (Charity Resources) and email the pay-in-slip to us at admin@charitymalaysia.com. Please state the charity you wish your donation to go to.


Is it safe to remit money via the Internet?

Yes, we are using the same payments systems used by big companies like Amazon and Air Asia.

We are currently using Paypal, the most popular online payment system in the world. We will soon be incorporating other secure systems like Worldpay and online bank debit systems in the near future.


About Paypal. Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.


PayPal has quickly become a global leader in online payment solutions with 100 million account members worldwide. Available in 103 countries and regions around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.


PayPal has received close to 20 awards for technical excellence from the internet industry and the business community at large, most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site.


Located in San Jose , California , PayPal was acquired by eBay Inc. in October, 2002.


What is the fee charged by CharityMalaysia.com?

CharityMalaysia does not charge any fee on donations with effect from 1st May 2008. However, for online donations 6.4% will be charged by Paypal. Therefore, we encourage Malaysian donors to write cheques payable to "Charity Resources" for their donations to the charities.


What is the traditional fee charged by other professional fundraisers?

Most professional fundraisers charge between 50% to 70% of funds raised. Some charge these percentages even after costs. Please refer to newspaper articles in our newsletter for more information.


What are the advantages of raising funds via CharityMalaysia.com compared to other professional fundraisers?



Fast and easy. Our online screen is user-friendly, even for the first-time fundraiser. You can get your charity listed with us in 4 simple steps. There are no initial setup costs. Please refer to "How To Get Listed" for details.







Convenient and flexible. You can change your profile, writeup and upload photos at any time.

Secure. We will be using proven payment systems used by big organisations like Amazon and Air Asia.

Prompt payment. Online systems are faster than traditional manual systems.

Worldwide audience. Donors from other countries can now make online donations to your charity.

Free. A minimum of 50% charged by most professional fundraisers currently.




Convenient and flexible. You can change your profile, writeup and upload photos at any time.

Confidential. Your records are safe with us. We have privacy policies and do not share or sell your information to any third party.



Archives. Your profile can be stored for a long time. Donors may view it at any time of the day, free of charge. They do not need to search for archives to locate your charity or understand its requirements.


What are the advantages of donating online via CharityMalaysia.com compared to going through other professional fundraisers?

Free. CharityMalaysia is a non-profit organisation. We remit 100% of your funds donated to your designated charity. However, for online donations a Paypal charge of 6.4% currently is applicable.

Online. Therefore, it is faster and more efficient. You save time, petrol, parking, toll and other costs.

Screening. You can view the profile of the charity concerned in any part of Malaysia without actually having to travel there. Should you need any clarification you can contact them via snail mail, email, telephone or fax.



Peace of mind. You can verify whether your funds actually reach your intended charity instead of being used by fundraisers.



Other information. You may view data such as total funds received by any charity to-date, top donors and top recipient charities, appreciation and testimonies as well as photos.


How do I ensure that my funds are used for the purpose I intended by the Charity?

CharityMalaysia undertakes to remit your donations to your desired charity. The charity concerned then uses your funds for their mentioned purpose. However, we are not able to control this usage of funds by them. If the funds raised for their specific purpose is exceeded they have a right to use your funds for other purposes within their charity organisation.


Who are the founders of CharityMalaysia.com?

The founders of the site are Saranjeet Singh, Andrew Chia and Dariff Din. You can read more about them in About Us.






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